Last week, I wrote about 11 ways to use Yelp and respond to bad reviews.
I just came across these two videos from business owners on Yelp who explain how they handle bad reviews.
Jeff D., who owns a wine and cheese shop in San Francisco, explains it here:
Here’s what Frank and Paul, auto mechanics in the San Francisco Bay Area, have to say:
How do you respond to bad reviews? Have any customers edited their reviews and turned a negative review into a positive one?