My Service Commitment to Meeting Planners

This is What I Will Do for You Before, During and After My Presentation

Before the presentation, I will:

–Be available to discuss plans for my presentation.

–Know what your organization does and why it does it.

–Know why I am there and have a specific plan to accomplish your goals for my presentation.

–Know the theme of your meeting and relate my presentation to it.

–Know why your people would want to hear what I have to say on this topic.

–Coordinate with other speakers or the speakers bureau to assure your goals are met.

–Notify you in advance of my travel itinerary.

On-site, I will:

–Notify you when I arrive on site and contact you immediately should any serious delays occur.

–Be accessible to you from the time I arrive until I leave.

–TELL YOU THE TRUTH 100% OF THE TIME

–Retire early the night before my presentation.

–Be reasonable and considerate in my use of room charges and incidental expenses.

–Be in the meeting room for a sound check at least one hour before I speak.

–Coordinate with the set-up crew and other presenters to make sure my needs fit your overall needs.

–Stay out of the way until it is my turn to speak.

–Study your audience and the other speakers to align my message with them.

–Be dressed appropriately, always one step more formal or business-like than the audience.

–Provide an easy, brief written introduction and be available to coach my introducer.

–Make suggestions to the crew as to how to maximize audience impact through creative use of lights, sound or staging.

–Be in the room, seated and visible to you even before my introduction begins.

During my presentation, I will:

–Walk on stage cheerfully and open my presentation with energy and purpose.

–Never use off-color language or material.

–Interact constantly with the audience and involve them through questions and exercises as appropriate.

–Present well-researched, compelling information.

–Use stories and humor liberally.

–Use appropriate audio/visuals to enhance the look, feel and impact of my presentation.

–React maturely, good-naturedly and flexibly to any problems that arise. This includes: audio visuals, lights, sounds, emergencies, etc.

–Never be rude to an audience member.

–Allow for questions and comments from the audience during my presentation.

–Summarize my points and offer ways to remember my key points.

–Relate my points to your organization and people.

–Never abuse my assignment by turning my speech into a sales pitch.

–Only offer my products if approved or requested in advance.

–Stick to my time frame and adjust if needed.

–End my presentation on time so you stay on schedule.

After my presentation, I will:

–Stay around after my speech briefly to answer questions or hear comments.

–Check out and depart with minimal effort to you.

–Itemize my expenses and bill you promptly after the presentation.

–Provide receipts as needed.

–Promptly fill any orders for my products.

–Send a copy of my email newsletter for each audience member as a follow-up, only if I have their permission.

–Suggest strategies to continue the impact of my message during follow-up.

–Never disclose any sensitive information about your organization.

–Be willing to accept personal phone calls and emails to follow up on the presentation from individual audience members. I respond to email messages and phone calls within 24 hours.

Bottom Line:

–I will deliver an exceptionally good presentation in a highly professional manner. If you have any doubts, ask me for contact information for meeting planners who have been delighted with my presentations.

–I proudly adhere to these accountability standards, originally established by Jim Cathcart, CSP, CPAE, and past-president of the National Speakers Association, as a personal and professional code of conduct for speakers.

Let’s talk about how I can help you offer exceptional value and make you look good to your members or employees. Contact me at 262-284-7451 or JStewart@PublicityHound.com for details.